Hillside USA's products carry a LIFETIME GUARANTEE on the workmanship of every leather garment manufactured by Hillside USA. If a leather seam ever opens, a zipper breaks, a snap falls off or defective leather, we will repair or replace it for the life of the garment, under normal wear and use. Products that have become damaged due to pins, patches, misuse or neglect can be repaired but not replaced. Lining, Elastic and Velcro are guaranteed for three-years from the date of purchase. We will advise you of the cost of the repair or replacement and await your approval before proceeding. Hillside USA reserves the right to approve or deny a claim. Accessories section is not covered. Original invoice is needed in order to process your return. Damaged products should be returned directly to Hillside USA. You should send the product freight prepaid and insured, to the address below. Please include a note explaining the problem, along with $18.00 for return shipping and handling within the USA. International customers are responsible for the actual return shipping and insurance charges. Lifetime Guarantee is not transferable.